From Control to Drift: The Dynamics of Corporate Information Infrastructures
Firms are investing considerable resources to create large information infrastructures able to fulfil their varied information-processing and communication needs. The more the drive towards globalization, the more such infrastructures become crucial. The 'wiring' of the corporation should bedone in a way that is aligned with its corporate strategy -- it is global and generates value.This book presents six in-depth case studies of large corporations -- AstraZeneca, IBM, Norsk Hydro, Roche, SKF, and Statoil -- which offer a rich picture of the main issues involved in information infrastructure implementation and management. Far from being a linear process, the use of theinformation infrastructure is in fact an open-ended process, in many cases out of control. Current management models and consulting advice do not seem to be able to cope with such a business landscape. This book provides the reader with interpretations and theories tha can foster a different understanding and approach. Thus, the economics of standards, complexity theory, and actor-network theory are harnessed to penetrate the issues emerging from the case studies and to generate a new conceptionof the information infrastructure that is relevant both for researchers and practitioners.
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acmal actor network actor-network theory approach architecmre Astra Hassle Bridge Broadbent 1998 business processes capmre central Chapter Ciborra clinical communication complex context coordination costs culmre databases deployment diffusion drug dynamics e-mail evolution strategy example FASTRAC feamres flexible focus fumre functions Giddens global Hanseth Hydro implementation important increasing information infrastrucmre information society information systems information technology infra initiatives installed base instimtions integrated internal Internet Intranet investment knowledge linked Loms Notes management literamre manufacmring MedNet Memo ment models modern momenmm monitors namre network externalities Norsk Hydro Notes applications operating oppormnity organization organizational portfolio production remrns Roche role SAP implementation SCODA SData side effects simation smdies smdy standard Statoil strategic alignment strucmre switching costs TCP/IP technical theory tion users Weill and Broadbent