Front Desk Security and Safety: An On-the-job Guide to Handling Emergencies, Threats, and Unexpected Situations

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AMACOM Div American Mgmt Assn, 2004 - Business & Economics - 123 pages
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"Front Desk Security and Safety supplies readers with indispensable facts and techniques on issues of safety and security, focusing in on specific responsibilities, emergency preparation and response, and prevention. An important manual no organization should be without, this comprehensive book helps ensure that the proper procedures and materials are in place. It includes:

Step-by-step plans for natural disasters, terror threats, service disruptions, medical emergencies, fire, workplace violence, and more

Emergency checklists and protocols that front desk people can copy and post at their desk

Instructions for conducting safety training and emergency response drills

Methods for protecting employees and working with external safety authorities when emergencies arise

Techniques for keeping the business running despite sometimes substantial limitations

Front Desk Security and Safety is a crucial reference that will help organizations of every kind ensure the safety of their people."

 

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Contents

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Copyright

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About the author (2004)

Betty A. Kildow is a Certified Business Continuity Professional (CBCP) with the Disaster Recovery Institute International and a Fellow of the Business Continuity Institute (FBCI). Ms. Kildow has specialized in emergency management for more than fourteen years. She has managed emergency response and business continuity projects for a broad spectrum of businesses and public agencies.

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