Front Office

Front Cover
Taylor & Francis, Feb 17, 2010 - Business & Economics - 211 pages
Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment

Key features of this essential text:
· user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook
· updated in the light of recent developments such as global distribution systems and the internet
· greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment
· additional extended, practical exercise material.

Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections:
· Procedural aspects
· Dealing with people
· Increasing yield
· Management aspects

Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.
 

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Contents

Introduction
1
Procedural Aspects
17
Dealing with People
63
Increasing Yield
101
Management Aspects
155
Index
209
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