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The Lodging Industry
Front Office Operations
23 other sections not shown
account balance applicant arrival auditor average room rate cancellation cash cashier central reservation charges check-in check-out computer system concierge credit card daily electronic electronic locking ensure example Exhibit food and beverage forecast front desk agent front office accounting front office computer front office manager front office operations front office staff functions guaranteed reservation guest account guest cycle guest folio guest history guest services guestroom in-room Internet needs night audit no-show non-automated non-guest accounts number of rooms occupancy percentage payment performance posting machines potential average procedures property management system rack rate registration card requests require reservation record reservations agent revenue center revenue management RevPAR room availability room rack room revenue room status rooms division rooms sold safe deposit box schedule semi-automated stay telephone tion transactions typically upselling voucher walk-ins