Fundamentals of Performance Improvement: Optimizing Results Through People, Process, and Organizations

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John Wiley & Sons, May 1, 2012 - Business & Economics - 664 pages
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Fundamentals of Performance Improvement is a substantially new version of the down-to-earth, how-to guide designed to help business leaders, practitioners, and students understand the science and art of performance technology and successfully implement organizational and societal change. Using the Performance Improvement / Human Performance Technology (HPT) model, the expert authors explain step-by-step how to spot performance indicators, analyze problems, identify underlying causes, describe desired results, and create workable solutions.

"It does not matter what function you align yourself to in your organization, this book allows you to tap into the secrets that drive organizational success. Several books work to define what is performance improvement and performance technology. This one also provides insights into the Why? And How?"
—Cedric T. Coco, CPT, SVP, Learning and Organizational Effectiveness, Lowe's Companies

"Fundamentals of Performance Improvement is full of practical models and tools for improving the world by partnering with customers, clients, constituents, and colleagues. It provides a path forward for successful transformation and performance improvement at personal, group and collective levels. It is a must read for leaders and consultants seeking to advance opportunities in new and emerging situations."
—Diana Whitney, PhD, president, Corporation for Positive Change

"If you have an interest in performance improvement, this is simply the best available book on the topic. It addresses the science and craft as well as the intricacies of how to improve workplace performance. Van Tiem, Moseley, and Dessinger have incorporated into this work the best available research on the Certified Performance Technology (CPT) standards and process."
—James A. Pershing, Ph.D., CPT, professor emeritus, Workplace Learning and Performance Improvement, Indiana University

"Its international flavor, with practitioner comments and examples drawn from across the world, enhances its appeal as more and more professionals operate in an increasingly global context."
—Daljit Singh, Asia Pacific Director of Talent Management, Baker & McKenzie, Sydney, Australia

This book includes premium content that can beaccessed from our Web site when you register at www.pfeiffer.com/go/vantiem using the password professional.

 

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A book more appropriate for business school students or young executives with lack of any formal education in business so as to get an overview of basics of various organisation interventions. Not recommended for an experienced practitioner as the book lacks any fresh perspective or an integrated response to performance improvement 

Contents

List of Tables
10
CHAPTER
14
List of Figures
17
Improvement and Value Creation
23
PERFORMANCE IMPROVEMENTHPT MODELAN OVERVIEW
41
CHANGE MANAGEMENT
61
CASE STUDY 1 1
81
PERFORMANCE OF DISTRIBUTORS GLOBALLY
103
2 RSVP
433
3 Example of Project Management Gantt Chart
440
CHAPTER 20
443
2 Intervention Development Process Model
447
CASE STUDY 3 2
459
2
465
1 Figure 1 ProQuest Talent Management Model
467
INTERVENTION IMPLEMENTATION
473

PERFORMANCE ANALYSIS
121
Performance Analysis Phase
133
CHAPTER 6
145
CHAPTER 8
159
Cause Analysis Component
163
CASE STUDY 2 1
179
INTERVENTION SELECTION DESIGN
193
2 Intervention Selection Process
200
LEARNING INTERVENTIONS
243
CHAPTER 11
281
1 Job AnalysisWork Design Interventions
292
PERSONAL DEVELOPMENT INTERVENTIONS
313
HRD INTERVENTIONS
325
1 Talent Management Interventions
326
2 Individual Growth Interventions
345
3 Organizational Growth Interventions
352
CHAPTER 15
363
1 Organizational Communication Interventions
364
1 Organization Design and Development
373
CHAPTER 17
395
CHAPTER 19
423
An Iterative Process
426
1 Stages of Moseley and Hastings Model
478
CHAPTER 22
489
1 The Consulting Process
494
Three Examples of Customization
500
CASE STUDY 4 1
509
4 1 Cause Analyses for Communication
519
Criticality Ranking of Communication Performance Gaps
522
INTERVENTION EVALUATION
527
1 Kirkpatricks Four Levels of Evaluation
532
CHAPTER 24
545
1 Traditional and Alternative Formative
549
2 DessingerMoseley Confirmative Evaluation Model
556
3 Tasks to Perform During Confirmative
558
CASE STUDY 5 1
571
APPENDICES 585
587
APPENDIX
613
ABOUT THE AUTHORS
639
264
641
330
649
353
657
Copyright

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About the author (2012)

Darlene M. Van Tiem, PhD, CPT, CPLP, is an associate professor emerita at the University of Michigan Dearborn and faculty member of Capella University. Previously, Van Tiem served as Human Resources Training Director for Ameritech (now AT&T) Yellow Pages and Curriculum Manager for General Motors Technical Curriculum.

James L. Moseley, EdD, LPC, CHES, CPT, is an associate professor at Wayne State University′s College of Education Instructional Technology Program. In addition to teaching, he serves as both an internal and external consultant in program evaluation, performance improvement, and health education.

Joan C. Dessinger, EdD, CPT, is the founder of The Lake Group, a performance improvement consulting group that has partnered with national and international business, education, manufacturing, healthcare, and service organizations since 1985. She is also editor of ISPI′s Performance Improvement Journal and co-author of six books for HPT/PI professionals.

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