Fundamentals of Performance Improvement: Optimizing Results Through People, Process, and Organizations
John Wiley & Sons, May 1, 2012 - Business & Economics - 664 pages
Fundamentals of Performance Improvement is a substantially new version of the down-to-earth, how-to guide designed to help business leaders, practitioners, and students understand the science and art of performance technology and successfully implement organizational and societal change. Using the Performance Improvement / Human Performance Technology (HPT) model, the expert authors explain step-by-step how to spot performance indicators, analyze problems, identify underlying causes, describe desired results, and create workable solutions.
"It does not matter what function you align yourself to in your organization, this book allows you to tap into the secrets that drive organizational success. Several books work to define what is performance improvement and performance technology. This one also provides insights into the Why? And How?"
"Fundamentals of Performance Improvement is full of practical models and tools for improving the world by partnering with customers, clients, constituents, and colleagues. It provides a path forward for successful transformation and performance improvement at personal, group and collective levels. It is a must read for leaders and consultants seeking to advance opportunities in new and emerging situations."
"If you have an interest in performance improvement, this is simply the best available book on the topic. It addresses the science and craft as well as the intricacies of how to improve workplace performance. Van Tiem, Moseley, and Dessinger have incorporated into this work the best available research on the Certified Performance Technology (CPT) standards and process."
"Its international flavor, with practitioner comments and examples drawn from across the world, enhances its appeal as more and more professionals operate in an increasingly global context."
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A book more appropriate for business school students or young executives with lack of any formal education in business so as to get an overview of basics of various organisation interventions. Not recommended for an experienced practitioner as the book lacks any fresh perspective or an integrated response to performance improvement
List of Tables
List of Figures
Improvement and Value Creation
PERFORMANCE IMPROVEMENTHPT MODELAN OVERVIEW
CASE STUDY 1 1
PERFORMANCE OF DISTRIBUTORS GLOBALLY
3 Example of Project Management Gantt Chart
2 Intervention Development Process Model
CASE STUDY 3 2
1 Figure 1 ProQuest Talent Management Model
Performance Analysis Phase
Cause Analysis Component
CASE STUDY 2 1
INTERVENTION SELECTION DESIGN
2 Intervention Selection Process
1 Job AnalysisWork Design Interventions
PERSONAL DEVELOPMENT INTERVENTIONS
1 Talent Management Interventions
2 Individual Growth Interventions
3 Organizational Growth Interventions
1 Organizational Communication Interventions
1 Organization Design and Development
An Iterative Process
1 Stages of Moseley and Hastings Model
1 The Consulting Process
Three Examples of Customization
CASE STUDY 4 1
4 1 Cause Analyses for Communication
Criticality Ranking of Communication Performance Gaps
1 Kirkpatricks Four Levels of Evaluation
1 Traditional and Alternative Formative
2 DessingerMoseley Confirmative Evaluation Model
3 Tasks to Perform During Confirmative
CASE STUDY 5 1
ABOUT THE AUTHORS