Fundamentals of Organizational Communication: Knowledge, Sensitivity, Skills, Values
Fundamentals of Organizational Communication, Fourth Edition, presents the concepts of organizational communication within a unique competency-based approach that incorporates personal knowledge, interpersonal sensitivity, communication skills, and ethical values. The text presents comprehensive coverage of major issues in organizational communication, such as organizational conflict, leadership, and ethical behavior. New to this edition: Expanded coverage of careers and organizational forms in the 21st century helps students prepare for their futures. Chapter 7, "Organizational Conflict, " includes new sections on sexual harassment, discrimination, and ethical abuses to address important workplace issues. Ten new cases and a new essay on the feminist perspective in organizational communication provide immediate applications of key concepts in the text.
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ability active listening analysis attempt attitudes believe Bill Drake career cation communica communication behaviors communication competencies concept concern conflict contingency theory contribute creativity Critical Theory Dave Green decision Delphi technique described develop differences discussion diversity effective employees environment ethical evaluation example expected experiences Fayol Functional goals group members Human Behavior human communication ideas identify important individual influence interaction interpersonal relationships interview issues Joan John knowledge leaders Mary Parker Follett Meaning-Centered approach ment messages motivation needs networks nication organizational communication organizational culture organizational members organizations overall participation peers perceptions positive Postmodern and Critical predispositions presentations problem solving productive quality circles questions require responsibility roles satisfaction Scientific Management sensitivity shared realities situation skills social solutions specific strategies structure style subordinates suggest supervisors tactics task theory tion tional types understand values workers