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Historical evolution of Total Quality Management
Philosophy principles and concepts of TQM
Quality management systems and standardization
15 other sections not shown
Other editions - View all
achieved activities analysis areas benchmarking business result cause-and-effect diagram causes check sheet company's competitors concept continuous improvements control chart control limits customer satisfaction Dahlgaard defects defined Deming cycle Deming Prize effect employee satisfaction European Quality Award evaluation example external failure costs firm firm's flow chart hedonic idea identified implementation important internal ISS University Japan job rotation KAIZEN Kanji Kristensen kroner leadership learning managing director matrix ment method Milliken Denmark needs organization parameters Pareto diagram participation PDCA cycle planning present problems profit programme QC circle quality audit quality circles quality control quality culture quality goals quality improvement quality measurements quality motivation questions Rank Xerox relation relationship shows standards step strategy suggestions suppliers Table Taiwan techniques tion top management total quality costs Total Quality Management types