FutureWork: Putting Knowledge to Work in the Knowledge Economy
A company's success ultimately depends on each worker's completion of an infinite series of little now's. To achieve peak efficiency in a climate of now, organizations must use all possible resources to support each individual's performance of various tasks. Integrated Performance Support (IPS), a new concept developed by Andersen Consulting, helps employees perform to their optimum capability. This book shows how IPS builds specific information and tools directly into business processes and systems, enabling workers to independently solve problems on the job.
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Basic Issues in Integrated Performance Support
A Performance System in Action
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Futurework: Putting Knowledge To Work In the Knowledge Industry
Charles D Winslow
Limited preview - 2010
ability Andersen Consulting Andersen Consulting's Andersen Windows applications architecture automation basic become Bell Atlantic challenges Chapter Chicago client/server context corporate culture customer service representatives customer's electronic employees environment example experience formance functions ganization goals graphical graphical user interfaces groupware growth organization human human-computer interaction icon important industry Infocosm information systems information technology innovative Integrated Performance Support interface knowledge economy Knowledge Worker Services knowledge workers Knowledge Xchange learner learning lender look mance McCaw metaphor North West Water ORCA organizational performance needs performance system performance-centered person point of need primary problem proficiency programs prototype reengineering says screen skills strategy systems design tailored task tion today's tomer traditional window workflow workforce workplace workstation
The Knowledge Evolution: Expanding Organizational Intelligence
No preview available - 1997
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