GB/T 35966-2018 Translated English of Chinese Standard. (GBT 35966-2018, GB/T35966-2018, GBT35966-2018): High technology service industry service quality evaluation guidelineshttps://www.chinesestandard.net, 13 ene 2019 - 14 páginas This Standard specifies the evaluation principles, evaluation contents, evaluation methods, evaluation process and evaluation report for the service quality evaluation of the high technology service industry. This Standard applies to the service quality evaluation of high technology service industry; evaluation indexes for a certain field can be set based on this Standard. |
Términos y frases comunes
analytical method Calculation of evaluation Completion of evaluation compliance comprehensive weighting method customers data collection Design of evaluation Determination of evaluation determining weights elements shall meet Establishment of evaluation evaluation criteria evaluation implementation schedules evaluation index system Evaluation methods evaluation objectives evaluation of high evaluation organizations evaluation plans evaluation process evaluation results evaluation technical schemes facilities and equipment Feedback or confirmation fund for research GB/T high technology service Implementation of evaluation including service capability indexes as follows industry mainly include industry service quality intellectual property method for determining method for evaluation number of employees objective weighting objective weighting method objectives and subjects process and service qualifications and identities quality evaluation index research and development Service capability Service service characteristics service industry mainly service industry service Service process Service service providers service quality evaluation service result Standard subjective weighting method subjective-objective comprehensive weighting technology service industry total number Writing of evaluation