General Services Administration: Sustained Attention Required to Improve Performance : Report to the Congress

Front Cover
The Office, 1989 - 128 pages
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Contents

An Overview
12
GSAs Organization
16
Chapter 2
21
Chapter 3
28
Negative Effect of Administrators Turnover
34
GSA Strategic Planning Needs to Be Strengthened
35
Strengthen Development and Selection of Agency
43
Changing Facilities Management Concept
53
Percentage of BlueCollar and WhiteCollar
80
48
83
Inadequate Information Does Not Permit Informed
88
70
90
A New Way of Thinking About Management Information
95
Recommendations
102
GM General Management
106
Comments From the Acting Administrator
109

GSAs Evolving Role
67
Chapter 5
74
Agency Comments
77
IRMS Information Resources Management Service
115
Major Contributors to This Report
124

Bibliographic information