German Perspectives on Total Quality
Conference Board, Incorporated, 1993 - Management - 30 pages
This report reprints edited transcripts of the speeches given at the "Quality Management Forum" in Stuttgart, an event hosted by Germany's largest industrial company, Daimler-Benz.
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APPLYING QUALITY MANAGEMENT IN MANUFACTURING
WINNING THE EUROPEAN QUALITY AWARD
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achieve application assessed BASF Quality Management benchmarking billion business excellence certification Chapter chemical continuous improvement cooperation criteria customer satisfaction Daimler-Benz defect delivery duction EFQM employees engineering ensure EQNet members European Council European Foundation European Quality Award External Customer Processes FMEA focus focussed Forum Foundation for Quality Fuji Xerox German implemented important influences interface internal management in manufacturing management processes marketing measures meet ment Mercedes-Benz Mode and Effect monitor operating division performance plant proc prod production department Production Planning production processes production units programme Qualität quality assurance department quality audit quality controlling quality function deployment quality management executive quality planning quality promotion quality system Rank Xerox Redner Report requirements responsibility return on assets Royal Mail specific stakeholders Stuttgart-Möhringen suppliers support processes tion top management total quality management TQM system Villeroy & Boch want to win whole organisation Xerox won Yºr