Get it Right: A Guide to Strategic Quality Systems
Get it Right is based on the trials and tribulations seen by the author in nearly 30 years of experience at a wide variety of companies. This book describes real-life solutions and is intended to provide a unique but straightforward approach to business and regulatory requirements. it will be useful both for beginners looking for a road map and also experienced professionals searching for effective ways to continuously improve their quality systems. Examples used throughout the book are based on actual companies and experiences. Ever wish you could sit down with an expert and just talk about Quality Systems u what you have experienced, and what the expert has experienced? Talk about what worked and what didnet? Kenes book is like those informal conversations. This book is able to provide insight and knowledge that only comes from having been there, and should occupy a prominate place on every quality professionales reference library shelf. - Edward Griffith Chair 2004 - 2005 ASQ Biomedical Division Preview a sample chapter from this book along with the full table of contents by clicking here. You will need Adobe Acrobat to view this pdf file.
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6 The Roles and Core Competencies in a Strategic Quality System
7 The Role of the Consultant
8 Business Models and Quality Systems
9 Where Do You Go From Here?
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adequate allocate applicable Architecture and Connections areas automation balanced scorecards basic business risks CAPA system change management companies consultant continuous improvement corporate criteria customer complaints customer requirements customer satisfaction cycle data and information design control design of experiments documented effective and efficient employees ensure established evaluation and alignment executive management facilities functional/departmental management functions goals identify impact implemented internal customers investment issues Key Takeaways lean manufacturing management representative manufacturing monitoring organization percent performance personnel preventive action priorities proactive problems procedures process control products and services projects Q score quality function deployment quality planning quality quotient quality system approach quality tools regulatory agencies regulatory risk responsibilities rework risk analysis risk-based root cause root cause analysis scores Servicing and installation Shewhart Six Sigma specific metrics statistical process control strategic quality system tools and techniques total quality management tracked and trended understand utilized world-class