Getting Disputes Resolved: Designing Systems to Cut the Costs of ConflictBuild Conflict Control Into Your Organization Renowned mediator William Ury offers tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. He explains how to diagnose and correct problems in an existing system or create and implement a new system where one does not exist. His four-phase process includes specific advice on involving adverse parties in diagnosing current problems, designing the system, and overcoming opposition to change. The result is a win-win formula for putting a system in place that contains the costs associated with conflict by addressing them as they arise. |
Contents
Understanding and Designing | 1 |
Diagnosing the Existing | 20 |
Designing an Effective | 41 |
Copyright | |
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Common terms and phrases
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