Global Business Etiquette: A Guide to International Communication and Customs

Front Cover
ABC-CLIO, 2012 - Business & Economics - 229 pages
0 Reviews

Business people who work internationally or work with people who are international need to know how to act before they can get the business--and keep it. Proper business communication includes everything from emails to eye contact, and the rules of what is "right" in other countries can be daunting to navigate.

"Global Business Etiquette: A Guide to International Communication and Customs, Second Edition" provides critical information that businesspeople--both for men and women--need to understand the dynamics of cross-cultural communication, avoid embarrassing and costly gaffes, and succeed in business outside of the United States. Topics covered in this indispensible resource include conversation topics that are considered appropriate for different situations; how to make a positive good impression; dress and travel; attitudes toward religion, education, status, and social class; and cultural variations in public behavior. Information is provided about the United States at the end of each chapter about the ten countries that Americans do the most business with to benefit international readers.

 

What people are saying - Write a review

Global business etiquette: a guide to international communication and customs

User Review  - Not Available - Book Verdict

This book is designed as a guide to help business people sent overseas on assignment work effectively and understand business etiquette in another part of the world. Martin (Univ. of Mississippi Sch ... Read full review

Contents

1 Travel Customs and Tips
1
2 Language Greetings Introductions and Business Cards
23
3 Socializing
33
4 Gestures and Other Nonverbal Communicators
47
5 Dress and Appearance
73
6 Cultural Attitudes Behaviors and Customs
89
7 Dining and Tipping Customs
113
8 Conversational Customs and Manners
133
9 Oral and Written Communication Customs and Etiquette
151
10 Etiquette for International Businesswomen
169
11 International Negotiation Etiquette
185
Notes
201
Index
221
Copyright

Other editions - View all

Common terms and phrases

About the author (2012)

Jeanette S. Martin is professor of management at the University of Mississippi.

Lillian H. Chaney is distinguished professor of management emeritus at The University of Memphis.

Bibliographic information