Global Business Etiquette: A Guide to International Communication and Customs

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ABC-CLIO, 2012 - Business & Economics - 229 pages
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Business people who work internationally or work with people who are international need to know how to act before they can get the business--and keep it. Proper business communication includes everything from emails to eye contact, and the rules of what is "right" in other countries can be daunting to navigate.

"Global Business Etiquette: A Guide to International Communication and Customs, Second Edition" provides critical information that businesspeople--both for men and women--need to understand the dynamics of cross-cultural communication, avoid embarrassing and costly gaffes, and succeed in business outside of the United States. Topics covered in this indispensible resource include conversation topics that are considered appropriate for different situations; how to make a positive good impression; dress and travel; attitudes toward religion, education, status, and social class; and cultural variations in public behavior. Information is provided about the United States at the end of each chapter about the ten countries that Americans do the most business with to benefit international readers.


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Global business etiquette: a guide to international communication and customs

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This book is designed as a guide to help business people sent overseas on assignment work effectively and understand business etiquette in another part of the world. Martin (Univ. of Mississippi Sch ... Read full review


1 Travel Customs and Tips
2 Language Greetings Introductions and Business Cards
3 Socializing
4 Gestures and Other Nonverbal Communicators
5 Dress and Appearance
6 Cultural Attitudes Behaviors and Customs
7 Dining and Tipping Customs
8 Conversational Customs and Manners
9 Oral and Written Communication Customs and Etiquette
10 Etiquette for International Businesswomen
11 International Negotiation Etiquette

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About the author (2012)

Jeanette S. Martin is professor of management at the University of Mississippi.

Lillian H. Chaney is distinguished professor of management emeritus at The University of Memphis.

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