Global IT Outsourcing: Software Development across Borders
Cambridge University Press, Nov 20, 2003 - Technology & Engineering
This book offers key insights into how to manage software development across international boundaries. It is based on a series of case studies looking at the relationships between firms from North America, the UK, Japan and Korea with Indian software houses. In these case studies, which have typically been compiled over a 3-4 year timespan, the authors analyse the multi-faceted challenges encountered in managing these Global Software Alliances (GSAs). These challenges range from the conflicts that managers face when dealing with distance, to the tensions of transferring knowledge across time and space, to issues in trying to establish universal standards in a context of constant change, and the problems of identity that developers and clients experience in having to deal with different organizations and countries. Throughout the book, the authors draw on their extensive research and experience to offer constructive advice on how to manage GSAs more effectively.
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2 Globalization and global software work
3 GlobTels GSA programme in India
a standardization perspective
an identity perspective
the dialectics of space and place
the case of Sierra and its Indian subsidiary
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actors American analysis approach attrition Bangalore Castells centre challenges chapter community of practice companies complex ComSoft conceptualized context create creativity cross-cultural communication culture described dialectical discussed domains dynamics emphasizes Eron example expatriates focus framework Giddens global software GlobTel managers Gowing management GRDG growth GSA process GSA relationship ICTs implications Indian developers Indian firms Indian software individuals infrastructure initial interaction internal interviews involved issues Japan Japanese knowledge transfer Mastek metaphors MNCs Mumbai NASSCOM North America offshore ongoing operations organization organizational culture organizational identity outsourcing partners perspective potential power and control problems programmers project management reflected risks role shaping Sierra Silicon Valley social software development software development process software industry space and place staff standards strategy structure technical telecommunications understanding various videoconference videoconferencing Witech