Global Supply Chain Quality Management: Product Recalls and Their Impact

Ön Kapak
Barbara B. Flynn, Xiande Zhao
CRC Press, 21 Kas 2014 - 432 sayfa
While there is substantial research surrounding manufacturing and design-related product hazards, little has been written about supply chain product hazards and how they impact supply chain quality management. Filling this need, Global Supply Chain Quality Management: Product Recalls and Their Impact draws together key insights and research finding
 

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İçindekiler

Introduction
3
Importance of Product Recalls
15
Consumer Protection in Developing Countries
31
Quality Risk in Global Supply Networks
47
Chinese Toy Recalls
65
Chinese Milk Powder Crisis
83
Ford Pinto Recall
107
Conceptualization of Supply Chain Quality Management
121
Impact of Product Recall Announcements on Shareholder Wealth in China
197
Impact of Toy Product Recalls on Shareholder Wealth in the United States
219
Impact of Recalls on Retailer Shareholder Wealth in the United States
245
Effectiveness of Recall Strategies on Customer Perceptions
269
Customer Perceptions of a Product Recall The Role of Panic
283
Relationship between Supply Chain Quality Integration and Performance
305
Effect of Supply Chain Integration on Product Quality and Innovation
335
Effect of Supply Chain Quality Management on Performance
361

DongfengPeugeotCitroen Automobile Co Ltd
137
Changan Ford Mazda Automobile Co Ltd
153
Bright Dairy
169
CHIC Group Global Co Ltd
179
Concluding Thoughts
393
Back Cover
399
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Yazar hakkında (2014)

Dr. Barbara B. Flynn is the Richard M. and Myra Louise Buskirk Professor of Manufacturing Management at the Kelley School of Management, Indiana University. She received a D.B.A. in operations management from Indiana University, a M.B.A., with an emphasis in operations management and managerial economics, from Marquette University and a B.A. in psychology from Ripon College. Her previous academic appointments have been at Wake Forest University, Iowa State University and Louisiana State University. She is a Fellow of the Decision Sciences Institute and recipient of the Distinguished Service Award from the Decision Sciences Institute and the Distinguished Scholar Award from the Operations Management division of the Academy of Management.

Dr. Flynn has received over $1 million in research funding from the National Science Foundation, the U.S. Department of Education and the Center for Innovation Management Studies. She is director of the High Performance Manufacturing research group, which studies the relationship between manufacturing practices and performance in various organizational and national cultures. Other research interests include global supply chain management, quality management, operations strategy, JIT and group technology. She has published articles in Management Science, Decision Sciences, Journal of Operations Management, International Journal of Operations Management and other leading journals, as well as a book and numerous book chapters.

Dr. Flynn is former Editor-in-Chief and founding editor of Decision Sciences Journal of Innovative Education, and former Editor-in-Chief of Quality Management Journal. She is an Associate Editor of Journal of Operations Management and Decision Sciences. She serves on the Editorial Review Board of International Journal of Applied Quality Management, Production and Operations Management, and Benchmarking for Qua

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