Global Cases in Benchmarking: Best Practices from Organizations Around the World

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Robert C. Camp
ASQ Quality Press, 1998 - Business & Economics - 640 pages
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Until now, most benchmarking case studies concentrated on United States manufacturing. Camp has assembled a balanced book of case studies from around the world representing manufacturing, service, nonprofit, government, and education in the U. S., Europe, Asia Pacific, Africa, and North and South America. This outstanding compilation of case studies profiling the economic sector and geographic lessons will be a rich resource of contrast and learning for anyone involved with benchmarking. Part 2: Manufacturing Sectorucase studies include: Crude Oil Analysis and Process Improvement at Chevron, Delivery Process of Casing for Oil Wells at StatOil, Delivering Information at Allied Domecq Spirits & Wine LTD, the Experience of 3M Italy, Best Practice in the Building Products Sector of Fletcher Challenge, Procurement at NIIT, Internal Benchmarking Study of Continuous Miner Operations within Ingwe Coal Corporation. Part 3: Service Sectorucase studies include: Applying Benchmarking at Pacific Bell, Internal Benchmarking at Boots the Chemist, IBM Italy's Procurement Process, Tradenz Best Practice Study, Best Practices of the Housing Development Finance Corporation, Improving Profitability of Canadian Book Publishers. Part 4: Nonprofit SectoruImproving the Outcomes of Cardiac Surgery, Benchmarking On-the-Job Training, Emergence of Benchmarking in Japan, the Benchmarking Group in Brazil. Part 5: Government SectoruBest Practices in Resolving Customer Complaints, U.S. Air Force and Sverdrup Technologies Partnered for Change, the Post Office, National Australian Local Government Project, Water Supply and Sewerage, Culture Change at Australia Post. Part 6: Education SectoruEnrollment at Babson College, Collaborative Benchmarking in Higher Education, Law Research Supervision at Queensland University.

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Contents

Manufacturing Sector
5
Crude Oil Analysis and Process Improvement at Chevron
13
Benchmarking the Delivery Process of Casing for Oil Wells at StatOil
29
Copyright

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About the author (1998)

President of benchmarking competency with the Quality Network.

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