Global Cases in Benchmarking: Best Practices from Organizations Around the World
Robert C. Camp
ASQ Quality Press, 1998 - Business & Economics - 640 pages
Until now, most benchmarking case studies concentrated on United States manufacturing. Camp has assembled a balanced book of case studies from around the world representing manufacturing, service, nonprofit, government, and education in the U. S., Europe, Asia Pacific, Africa, and North and South America. This outstanding compilation of case studies profiling the economic sector and geographic lessons will be a rich resource of contrast and learning for anyone involved with benchmarking. Part 2: Manufacturing Sectorucase studies include: Crude Oil Analysis and Process Improvement at Chevron, Delivery Process of Casing for Oil Wells at StatOil, Delivering Information at Allied Domecq Spirits & Wine LTD, the Experience of 3M Italy, Best Practice in the Building Products Sector of Fletcher Challenge, Procurement at NIIT, Internal Benchmarking Study of Continuous Miner Operations within Ingwe Coal Corporation. Part 3: Service Sectorucase studies include: Applying Benchmarking at Pacific Bell, Internal Benchmarking at Boots the Chemist, IBM Italy's Procurement Process, Tradenz Best Practice Study, Best Practices of the Housing Development Finance Corporation, Improving Profitability of Canadian Book Publishers. Part 4: Nonprofit SectoruImproving the Outcomes of Cardiac Surgery, Benchmarking On-the-Job Training, Emergence of Benchmarking in Japan, the Benchmarking Group in Brazil. Part 5: Government SectoruBest Practices in Resolving Customer Complaints, U.S. Air Force and Sverdrup Technologies Partnered for Change, the Post Office, National Australian Local Government Project, Water Supply and Sewerage, Culture Change at Australia Post. Part 6: Education SectoruEnrollment at Babson College, Collaborative Benchmarking in Higher Education, Law Research Supervision at Queensland University.
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Crude Oil Analysis and Process Improvement at Chevron
Benchmarking the Delivery Process of Casing for Oil Wells at StatOil
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academic achieve activities analysis areas Australia Post Babson Babson College Benchmarking Group benchmarking partners benchmarking process benchmarking project benchmarking study best practice Boots The Chemists business process Canadian City of Monash companies competitive complaints conducted consultants corporate cost councils crude oil assay customer satisfaction customer service cycle delivery employees enrollment evaluation factors faculty feedback Figure Fletcher Challenge focus focused Fuji Xerox goals HDFC identified implementation important improvement included industry information system Ingwe Ingwe Coal initiatives institutions involved manufacturing ment methodology mines NRMA objectives operations organization overall Pacific Bell participants percent performance measures postgraduate problems publishers Quality Award questionnaire reengineering requirements responsible School shift specific staff StatOil strategy success survey team members Telephone tion U.S. Postal Service United visits