Global Information Technology and Systems Management: Key Issues and TrendsPrashant Palvia, Shailendra Palvia, Edward Mozley Roche Thirty-nine distinguished scholars contributed to this text for graduate students studying global computer-based technology in relation to international business and customer service operations. Among the subjects presented are the global information technology environment in Europe, Russia, Brazil; information integration in developing countries; global information technology architectures, system development and outsourcing, and support systems; the management of a global strategy; and case studies of Seagate Technology, Citibank, and General Motors. Annotation copyright by Book News, Inc., Portland, OR |
Contents
Understanding the Global Information Technology | 3 |
Emerging Best Practices in Global Systems Development | 15 |
Trends Analysis | 31 |
Copyright | |
24 other sections not shown
Common terms and phrases
activities alliances applications areas Austrian Brazil centralized changes chapter client companies competitive advantage coordination costs customer service data quality databases decentralized decision Deutsche Telekom developing countries domestic economic EDI technology effective electronic commerce Electronic Data Interchange enterprises environment Europe European European Union example factors framework global customer Global Information Technology groupware hardware headquarters impact implementation increase industry information architecture information systems information technology integrated Internet investment ISDN issues Journal Kemerovo manufacturing MNCs monopoly multinational corporations national culture needs network diffusion on-line operations organization organizational organizational culture outsourcing Palvia planning power distance problems reform regional regulatory requirements role Russia Seagate sector share Singapore specific standards strategy structure studies suppliers Telecom telecommunications infrastructure telecommunications services telephone trade transborder data flow transfer transnational types users vendor Videotex worldwide