Going Virtual: Moving Your Organization Into the 21st Century

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Prentice Hall PTR, 1995 - Industrial management - 320 pages
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Going Virtual is your roadmap to a remarkable future, where organizations break free of physical and geographic boundaries, revolutionizing how they serve customers and add value.

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Contents

Understanding virtual in the organizational context Virtual
13
The Ameritech Story
27
A window into a realworld hightech initiative in progress
43
VIRTUAL OPERATIONS COMPETENCIES
45
Executive and Stakeholder Management
67
Operational Leadership
80
The key rolein successful operations Development of virtual leadership
87
TECHNOLOGY AND VIRTUAL OPERATIONS
99
Building a committed prototyping team understanding management
169
Assessing Current
183
DESIGNING VIRTUAL OPERATIONS KEY PROCESSES
197
Process reengineering for the virtual environment Conceptual basis
206
Virtual Teaming
216
Virtual Communications
228
Virtual Learning
243
DESIGNING VIRTUAL OPERATIONS GUIDELINES
269

Networks and Communications
112
The communications technologies and techniques that enable people
132
Technologies and processes for designing modeling and managing vir
141
High level strategic planning making the decision to go virtual building
158
Designing Virtual Communications
289
Virtual Realities
304
Index
317
Copyright

About the author (1995)

President of Virtual Learning Systems, a strategy consultancy based in Manchester NH

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