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GPO Revenues for Fiscal Year 1989
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activities agency customers analyzed areas awarded billing bindery budget client Congress congressional and agency contracting officers contractor performance Costs and Improve Council of Unions customer complaints Customer Service delivery develop draft report electronic employees equipment established estimated Executive Information System federal printing fiscal year 1989 focus groups GAO's Government Printing Office gpo leaders GPO managers gpo needs GPO Should Reduce GPO'S customers gpo's eis gpo's future role gpo's in-house production GPO's operations GPO's printing GPO's products gpo's top managers graphs identified idle Improve Production Quality In-House Production Costs issues Joint Council labor ment million moderately satisfied Offset Press paper waste percent performance management system performance plans pics plant printing needs Printing Procurement Public Printer quality management recommendations Reduce In-House Production responsible scheduling ship dates staff standards strategic planning process survey timeliness tion Title 44 waste and spoilage weekend overtime workforce planning