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The Quality Concept and Objectives
Total Quality Management
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achieved activities analysis application approach areas assessment audit auditor average benchmarking British Standards calibration cent certification chapter components control chart corrective action cusum defects defined delivery documents effective ensure error example factors failure rate Ford Motor Company identified implementation industry inspection internal involved limits manufacturing materials mean measuring equipment ment methods metrology monitoring NAMAS necessary nonconforming normal distribution operations organization performance planning plot probability problems procedures process capability product or service programme purchasing quality assurance quality control quality costs quality function quality improvement quality management system quality system records reduced reliability requirements responsibility safety sample Shewhart shown in Figure specification standard deviation statistical statistical process control storage supplier Table techniques TickIT tion total quality total quality management usually value engineering variability variation vendor