Groupware and teamwork: invisible aid or technical hindrance?
Wiley, 1996 - Business & Economics - 240 pages
This first international study of companies using groupware in a variety of sectors recounts the subtleties of managing/controlling technological innovation, and shows how complex and varied is the set of ways through which companies try to learn about the use of technology. Covered are topics such as the goals of introduction of groupware systems, the business and organisational contexts, the implementation process, problems in usage, changes in the work organisation and impacts on the business.
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RD AND MARKETING
THE SOFTWARE INDUSTRY
Organizational Change around
6 other sections not shown
above-the-line activities ation Bikson bricolage bug tracking systems calls Ciborra client CMVC collaboration communication Computer Supported Cooperative coordination Cosis CSCW culture customer support decision documentation e-mail EDF GDF Services electronic emergent evaluation example expertise facilitator formative context forums functions funnel global GroupSystems sessions GroupSystems technology groupware applications groupware technology implementation incident individual Information Systems Information Technology infostructure initial innovation interaction involved ITSS database junior specialists knowledge Laboratory learning Lotus Notes mainframe MedNet meeting ment monitoring opportunistic organization organizational changes Orlikowski outcomes participants performance phase pilot platform practices problems responsible Roche role senior shared sociotechnical systems theory software factory specific strategic information system strategy structure task teamwork technical technographer tion unanticipated Unilever users workflow World Bank