HPI Essentials: A Just-the-facts, Bottom-line Primer on Human Performance Improvement

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American Society for Training and Development, 2002 - Business & Economics - 192 pages
Here's a basic primer for business solutions using a performance approach that gives you practical insights from expert practitioners. Learn how the Human Performance Improvement (HPI) process works in the real world and how to conduct performance, gap, and cause analysis. Explore key types of interventions including structure/process and knowledge.
 

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Contents

What Is HPI? What Makes a Performance Consultant? How Can You Tell if You Already Are One?
1
What Makes a Performance Consultant?
2
Begin by Focusing on Accomplishments Instead of Behavior
5
Organizations Are Systems
7
The HPI Journey
8
Your HPI Challenge
9
About the Author
10
Business Analysis The Driving Force Behind the HPI Process
11
A Case Study
97
Your HPI Challenge
98
Additional Resources
99
Designing and Developing StructureProcess Interventions
101
SystemLevel Interventions
103
ProcessLevel Interventions
104
Job Performer Level Interventions
107
The Spectrum of Interventions
110

What Is Business Analysis?
12
Dissecting Business Analysis
13
Assessing Your Business Analysis
14
How the Business Analysis Process Works
16
Distinguishing Between a Business Need and a Performance Need
17
Dont Let This Happen to You
18
Your HPI Challenge
21
Additional Resources
22
Performance Analysis Linking It to the Job
23
Three Important Concepts
24
Basic Premises for Success
25
An Effective Performance Analysis Tool
26
An Analysis Path That Works
31
Focus on Accomplishments
34
People Are the Organization
36
Some Final Words of Advice
37
Your HPI Challenge
38
References
40
Gap Analysis The Path From Todays Performance Reality to Tomorrows Performance Dreams
41
The Role of Gap Analysis in HPI
43
Critical Issues in Gap Analysis
49
Additional Resources
50
About the Author
51
Cause AnalysisDont Assume Training Is the Answer Dont Assume Anything
53
The Danger Inherent in Assumptions
54
Causes of Performance Gaps
55
Another View of the Problem
56
Levels of Causes
61
The Case of the Rejected Farkels
62
Summary
67
Reference
68
About the Author
69
Selecting an HPI Project Finding an Early Manageable Win
71
1 Establish Appropriate Client Selection Criteria
72
3 Select and Contract on an Intervention
75
A Case Study
78
Your HPI Challenge
82
Additional Resources
83
Motivational Interventions Salary Bonus or That Corner Office
85
What Are Motivational Interventions?
86
What Is Motivation?
87
Intrinsic and Extrinsic
88
Motivators and Demotivators
90
The Three Rs
92
How to Design and Implement a Motivation System
93
Your HPI Challenge
111
Reference
112
About the Author
113
Knowledge Interventions Training Is Not Always the Answer
115
The World of Knowledge Interventions
116
Importance of Knowledge Interventions
117
Important Concepts To Remember
118
Training New Hires for a Customer Service Call Center
124
Knowledge Intervention Selection
127
Using Knowledge Interventions
129
Reference
130
About the Author
131
The Research Is In Stakeholder Involvement Is Critical
133
Companies WantBut Dont Always Geta HighPerforming Workforce
134
Identifying Key Stakeholders
135
Research Supporting Stakeholder Involvement
136
Involving Stakeholders in the HPI Process
138
Identifying Stakeholder Strategies to Support Performance
139
Identifying Evaluation Criteria
142
Involving Stakeholders in Organizational Change
143
Summary
148
Your HPI Challenge
149
References
150
About the Author
151
Evaluation Was Your HPI Project Worth the Effort?
153
The Fifth Level
155
Professional and Personal Perspectives on Evaluation
156
Evaluation Lingo
157
A Case Study
163
Isolating the Effects of the Intervention
170
Converting Data to Monetary Value
171
Reporting Results
172
References
174
About the Author
175
Performance ConsultantThe Job
177
Performance Consultant Defined
178
So What Does a Performance Consultant Do?
179
A Snapshot of the Performance Consultants Job
182
Compensation Issues
185
Your HPI Challenge
186
Additional Resources
188
About the Author
189
Afterword
191
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