IS Management Handbook, Seventh Edition

Front Cover
Carol V. Brown
CRC Press, Oct 28, 1999 - Computers - 808 pages
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In systems analysis, programming, development, or operations, improving productivity and service - doing more with less - is the major challenge. Regardless of your management level, the Handbook gives you the advice and support you need to survive and prosper in the competitive environment. It is the only comprehensive and timely source of technical and managerial guidance, providing expert information on the latest IT management techniques from top IS experts.

This edition explains state-of-the-art technologies, innovative management strategies, and practical step-by-step solutions for surviving and thriving in today's demanding business environment. The IS Management Handbook outlines how to effectively manage, adapt and integrate new technology wisely, providing guidance from 70 leading IS management experts in every important area. This reference enables its readers to ensure quality, contain costs, improve end-user support, speed up systems development time, and solve rapidly changing business problems with today's IS technology.
 

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Contents

ACHIEVING STRATEGIC IT ALIGNMENT
1
The New Enabling Role of the IT Infrastructure
5
Partnering Roles of the IS Executive
19
Knowledge ManagementComing Up the Learning Curve
27
The CIO Role in the Era of Dislocation
41
The IS Executive and Strategic Planning
49
Integrated Systems Planning A Holistic Model
63
Strategic Information Technology Planning and the Line Managers Role
73
ITEnhanced Productivity and Profitability
399
The Use of Intelligent Agents for Decision Making An Analysis of the State of the Art
405
Analyzing Agents for Electronic Commerce
419
Java The Language and Its Supporting Technologies
431
The Methodology Evolution From None to OneSizeFitsAll to Eclectic
443
Strategic Use of JAD
451
UserCentered Design
463
Database Development Methodology and Organization
481

Managing Advanced Information Technology
83
Moving the IT Work Force to a ClientServer Environment
95
Redesigning the IT Organization for the Information Age
109
Successfully Hiring and Retaining IT Personnel
121
Preparing for the Outsourcing Challenge
133
IT Performance Turnaround The Outsourcing Alternative
143
Support Services Outsourcing
151
Managing the IT Procurement Process
157
Control of Information Systems Outsourcing
173
DESIGNING AND OPERATING AN ENTERPRISE INFRASTRUCTURE
185
ClientServer Computing Politics and Solutions
191
Culture Change A ClientServer Enabler
201
Shifting to Distributed Computing
211
Improving Data Center Productivity and Effectiveness
225
US Telecommunications Today
233
Operating Standards for LANs
249
Virtual Networking Management and Planning
257
Successful Network Implementations
269
Integrating Electronic Messaging Systems and Infrastructures
279
Data Warehousing Concepts and Strategies
295
Data Marts Plan Big Build Small
315
A Framework for Developing Enterprise Data Warehouses
321
Data Mining Exploring the Corporate Asset
331
Data Conversion Fundamentals
339
Quality Information Services
355
Information Systems Audits Whats in It for Executives?
365
Key Factors to Strengthen the Disaster Contingency and Recovery Planning Process
373
Taking an Adaptive Approach to IS Security
383
PROVIDING APPLICATION SOLUTIONS
395
Project Success and Customer Needs
491
WinWin Projects
501
Managing the UserIS Relationship
509
Reengineering Project Challenges
517
Managing Development in the Era of Complex Systems
527
Meeting the Software Challenge
533
Analyses of Software Quality and Auditing
549
Software Testing Basics and Guidelines
563
Ethical Responsibility for Software Development
575
EXPLOITING WEB TECHNOLOGIES
585
Creating Electronic Markets in Business toBusiness Commerce
589
ECommerce Issues for External Web Sites
605
Developing Corporate Intranets
613
Designing a BusinessJustified Intranet Project
623
Expanding the Reach of Electronic Commerce The Internet EDI Alternative
635
Implementing and Supporting Extranets
649
Internet Security and Firewall Policies
661
Implementing the First Web Site
681
Internet Acceptable Usage Policies
687
FACILITATING KNOWLEDGE WORK
697
Helping Users Help Themselves
699
Supporting Telework
707
Information Sharing Within Organizations
719
EndUser Computing Control Guidelines
727
Control Issues in EndUser Computing and Applications
739
Reviewing EndUser Applications
749
INDEX
767
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