A Handbook of Management Techniques: The Best-selling Guide to Modern Management Methods

Front Cover
Kogan Page Publishers, 2001 - Business & Economics - 751 pages
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The third edition of this handbook of management techniques contains the tried and tested techniques of management alongside all the techniques that have developed since the first and second editions. All areas are covered, including: corporate management; marketing management; operations management; financial management; human resource management; information management; management science; planning and resource allocation; and efficiency and effectiveness. Designed for easy reference, the text also features figures, diagrams and illustrations.
 

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Contents

Management Techniques
3
Corporate Management
9
General Management
11
Strategic Management
15
Organization Management
23
Marketing Management 33
27
An Overview
35
Product LifeCycle Analysis
39
Marginal Costing
395
Standard Costing
401
Variance Analysis
405
Cost VolumeProfit Analysis
409
ProfitVolume Charts
413
Breakeven Analysis
417
Sales Mix Analysis
421
Financial Budgeting
425

Pricing
45
Positioning
53
Segmentation
55
Target Marketing
57
Promotion
59
Distribution
63
Marketing Information Systems
67
Buying Behaviour Analysis
71
Marketing Research
75
Desk Research
79
Field Research
83
Qualitative Research
87
Sales Forecasting
89
Marketing Planning
93
Product Planning
101
Sales Planning
107
Web Marketing
111
Relationship Marketing
115
Database Marketing
119
Marketing Control
123
Field Sales Control
129
Operations Management
133
Operations and Products
135
Operations Strategy
141
Using Operations to Gain a Competitive Advantage
147
Product Design
151
Product Planning
155
Developing New Products
163
Quality Management
169
Total Quality Management
175
Quality Control
181
Forecasting
189
Defining the Process
195
Process Planning
199
Automation in Manufacturing
203
Automation in Services
207
Facility Layout
211
Measuring Performance
217
Comparing Performance
223
Improving the Process
231
Approach to Planning
237
Capacity Planning
241
Aggregate Planning
247
Designing a Master Schedule
251
Shortterm Scheduling
255
Control of Schedules
261
Material Requirements Planning
265
Extensions to MRP
271
JustinTime Operations
275
Project Management
281
Maintenance and Replacement
287
SupplyChain Management
293
Procurement
299
Inventory Control
303
Facility Location
309
Parts Financial Management
315
An Overview
317
Financial Planning
319
Financial Accounting
321
Balance Sheet Analysis
329
Profitability Analysis
335
ValueAdded Statement
341
Cash Management
345
Depreciation
353
Inflation Accounting
355
Raising Finance
359
Creative Accounting
365
Management Accounting
371
Cost Accounting
375
Absorption Costing
385
ActivityBased Costing
389
Flexible Budgets
431
ZeroBase Budgeting
435
Budgetary Control
437
Overhead Accounting
441
Responsibility Accounting
443
Capital Budgeting
447
Payback Method of Capital Appraisal
453
Accounting Rate of Return
455
Discounted Cash Flow
457
Risk Analysis
461
Programme Budgeting
465
CostBenefit Analysis
471
CostEffectiveness Analysis
475
Human Resource Management
477
An Overview
479
Human Resource Planning
483
Job Enrichment
487
Job and Role Design
491
Selection Testing
497
Performance Management
501
Assessment Centres
505
Reward Management Systems
507
Job and Role Analysis
511
Job Evaluation
515
Salary Surveys
521
Pay Structures
525
Salary Control Systems
529
PerformanceRelated Pay
535
Payment by Results
539
Systematic Training
543
Identifying Training Needs
547
Skills Analysis
549
Training Techniques
553
Group Dynamics
557
Management Development
561
Quality Circles
565
Team Briefing
567
Total Loss Control
569
Information Technology
573
An Overview
575
The Internet
587
The Convergence of IT and Telecommunications
591
Software Development
595
Applications
601
Buying IT Systems and Keeping Them Running
607
Parts Management Science
619
Operational Research
621
Decision Theory
627
Modelling
637
Simulation
643
Linear Programming
649
Queuing Theory
653
Sensitivity Analysis
659
Cybernetics
661
Planning and Resource Allocation
665
Network Analysis
667
Line of Balance
677
Efficiency and Effectiveness
683
Balanced Scorecard
685
Benchmarking
689
Business Process Reengineering
691
Ratio Analysis
695
Profit Improvement
705
Cost Reduction
709
Productivity Planning
713
Method Study
717
Work Measurement
723
Value Analysis
729
Variety Reduction
731
Index
733
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About the author (2001)

Michael Armstrong is a Companion and former chief examiner of the Chartered Institute of Personnel and Development (CIPD), a joint managing partner of E-reward and an independent management consultant. He is the author of several bestselling HR books including Armstrong's Handbook of Human Resource Management Practice, Armstrong's Handbook of Reward Management Practice, and Armstrong's Handbook of Performance Management.

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