Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
Whether it's software, a cell phone, or a refrigerator, your customer wants - no, expects - your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. You'll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your product's usability, and more.
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A classic in the fieldUser Review - crabpaws - Overstock.com
If youre working in a corporation and need to justify or explain your usability testing methodology refer to this classic in the field of usability testing. Sums up all basic techniques. Read full review