Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests

Front Cover
John Wiley & Sons, Mar 10, 2011 - Computers - 384 pages
1 Review
Reviews aren't verified, but Google checks for and removes fake content when it's identified
Whether it's software, a cell phone, or a refrigerator, your customer wants - no, expects - your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. You'll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your product's usability, and more.

What people are saying - Write a review

Reviews aren't verified, but Google checks for and removes fake content when it's identified

A classic in the field

User Review  - crabpaws - Overstock.com

If youre working in a corporation and need to justify or explain your usability testing methodology refer to this classic in the field of usability testing. Sums up all basic techniques. Read full review


What Makes Something Usable?
What Are Techniques for Building in Usability?
When Should You Test?
Skills for Test Moderators
Jumping to Conclusions
Part Two The Process for Conducting a Test
Set Up a Testing Environment
Find and Select Participants
Conduct the Test Sessions
Analyze Data and Observations
Organize Raw Data
Analyze Data
Report Findings and Recommendations
Variations on the Basic Method
How? Techniques for Monitored Tests
Expanding from Usability Testing to Designing

Compensate Participants

Other editions - View all

Common terms and phrases

About the author (2011)

Jeffrey Rubin, author of the first edition of this book, has more than 30 years of experience as a human factors and usability research consultant and lecturer. A pioneer in the field of usability testing, he has consulted for leading companies worldwide.

Dana Chisnell is an independent user researcher and usability consultant. She has done usability, user interface design, and technical communications consulting and development since 1982.

Companion Web site
Go to www.wiley.com/go/usabilitytesting to find additional case examples, samples, and templates

Bibliographic information