Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests

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John Wiley & Sons, Mar 10, 2011 - Computers - 384 pages
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Whether it's software, a cell phone, or a refrigerator, your customer wants - no, expects - your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. You'll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your product's usability, and more.
 

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A classic in the field

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If youre working in a corporation and need to justify or explain your usability testing methodology refer to this classic in the field of usability testing. Sums up all basic techniques. Read full review

Contents

What Makes Something Usable?
3
What Are Techniques for Building in Usability?
16
When Should You Test?
27
Skills for Test Moderators
45
Jumping to Conclusions
58
Part Two The Process for Conducting a Test
65
Set Up a Testing Environment
93
Find and Select Participants
115
Conduct the Test Sessions
201
Analyze Data and Observations
245
Organize Raw Data
248
Analyze Data
258
Report Findings and Recommendations
269
Variations on the Basic Method
293
How? Techniques for Monitored Tests
302
Expanding from Usability Testing to Designing
315

Compensate Participants
150

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About the author (2011)

Jeffrey Rubin, author of the first edition of this book, has more than 30 years of experience as a human factors and usability research consultant and lecturer. A pioneer in the field of usability testing, he has consulted for leading companies worldwide.

Dana Chisnell is an independent user researcher and usability consultant. She has done usability, user interface design, and technical communications consulting and development since 1982.

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Go to www.wiley.com/go/usabilitytesting to find additional case examples, samples, and templates

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