Handling difficult people

Front Cover
Adams Media Corporation, 2005 - Language Arts & Disciplines - 149 pages
0 Reviews
Master the art of dealing with difficult people Let's face it: Some people rub you the wrong way. It could be something they do, something they don't do-or you may not be able to put your finger on it. Handling Difficult People is an engaging, easy-to-read reference full of examples to aid you in dealing with the troublesome people in your life: * 10 Types of Difficult People Identify each testy archetype, from the Drama Queen to the Brick Wall. * Cause and Symptoms Background and reasoning explaining the behavior of each type of person. * Fight or Flight Subtle-and not-so-subtle-tactics for dealing with (or avoiding) difficult people in your life. * Levels of Difficulty Sometimes you work with the Snooty Snob. Other times you're related to him. There's a strategy for every level of connection. We all have to deal with difficult people sooner or later. With this practical guide, you'll develop the skills you need to handle anyone in any situation ... and come out smelling like a rose.

From inside the book

What people are saying - Write a review

We haven't found any reviews in the usual places.

Contents

A THE BIG BULLY
4 THE BIG MOUTH 15
Q THE BRICK WALL 29
Copyright

7 other sections not shown

Other editions - View all

Common terms and phrases

Bibliographic information