Crisis Management: Master the Skills to Prevent Disasters
Harvard Business Press, Aug 4, 2004 - Business & Economics - 137 pages
In today's volatile work environment, avoiding disaster is more important than ever. Crisis Management helps managers identify, manage, and prevent potential crises. Full of tips and tools on how to prepare an emergency list and how to utilize precrisis resources, this book shows managers how to shepherd their teams from crisis to success. The Harvard Business Essentials series is designed to provide comprehensive advice, personal coaching, background information, and guidance on the most relevant topics in business. Drawing on rich content from Harvard Business School Publishing and other sources, these concise guides are carefully crafted to provide a highly practical resource for readers with all levels of experience and are especially valuable for the new manager. To assure quality and accuracy, a specialized content adviser from a world-class business school closely reviews each volume. Whether you are a new manager seeking to expand your skills or a seasoned professional looking to broaden your knowledge base, these solution-oriented books put reliable answers at your fingertips.
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Page 8 - [It] had invested an estimated $30 million in backup servers and other equipment, with the aim of ensuring substantial excess capacity....
Page 16 - allows them to use their intimate knowledge of the company's products, procedures, and systems to cook up ways to destroy it, either from the inside or the outside.
Page xv - the shuttle program's structure and processes, and therefore the managers in charge, resisted new information
Page xv - intellectual curiosity and skepticism that a solid safety culture requires was almost entirely absent.