Heads, You Win!: How the Best Companies Think--and How You Can Use Their Examples to Develop Critical Thinking Within Your Own Organization

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Simon and Schuster, Feb 25, 1999 - Business & Economics - 304 pages
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New Coke. The Walt Disney Company's aborted theme park near the Manassas battlefield. AT&T's acquisition of NCR Corp. Were these merely the gaffes of individual decision makers, or do they represent larger, organizational deficiencies in critical thinking?
How confident are you in the collective brainpower of your organization?
The most crucial task facing any business leader in today's brutally competitive economy is to sharpen his or her organization's ability to effectively solve problems, make decisions, and cut through the information clutter. In Heads, You Win!, Kepner-Tregoe's CEO, Quinn Spitzer, and executive Ron Evans cite the experiences and share the advice of the presidents and CEOs of some of the world's most innovative companies -- organizations like Johnson & Johnson, Chrysler Corporation, British Airways, and Harley-Davidson, Inc. -- that are successful because they capitalize on the brainpower of every employee.
Filled with practical tips and techniques, and lightened with amusing, real-life anecdotes, Heads, You Win! is an indispensable tool for sorting through the complexities of running a business today and identifying the essential skills that determine a company's success.
 

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LibraryThing Review

User Review  - amymelniczenko - LibraryThing

Reading a bunch of business/leadership books for work and this was the first. It's okay. Nothing that really made me say WOW. But, overall, a decent book about critical thinking. Some of the text was fairly dry but I guess I've come to expect that sometimes with 'business' books. Read full review

Heads, you win!: how the best companies think

User Review  - Not Available - Book Verdict

Principals at Kepner-Tregoe, a Princeton-based management consultancy, Spitzer and Evans assert that true competitive advantage is derived more from critical thought than any other initiative. Given ... Read full review

Contents

Introduction
9
The Primal Manager
15
Situation AppraisalClearing the Path
30
Problem SolvingThe Eternal Search for Why
41
Decision Drag in a Nanosecond World
60
Rx for Futurephobia
83
Taming Data Overload
105
All Together Now Critical Thinking in Teams
121
Dr McCoy Please Report to the Flight DeckIntuition and Rationality in Decision Making
169
The Socratic LeaderAsking the Right Questions
185
Campfire of the VanitiesValues in Decision Making
197
Deployment Putting It into Play
214
The KepnerTregoe Rational Processes An Overview
241
Acknowledgments
285
Index
289
Copyright

Systems Thinking Why You Cant KISS
144

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About the author (1999)

Quinn Spitzer is chairman and chief executive officer of Kepner-Tregoe, a highly respected international management consulting firm based in Princeton, New Jersey. He lives in Bucks County, Pennsylvania.

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