Health Care Criteria for Performance Excellence: Baldrige National Quality Program (2009-2010)
Health care org. have used these Criteria to address these challenges: focus on core competencies, intro. new technol., reduce costs, commun. and sharing info. electronically, estab. new alliances with health care providers, or maintain market advantage. Whatever the size of your org., the Criteria provides a valuable framework that can help you plan in an uncertain environ. Use the Criteria to assess performance on these indicators: health care outcomes; patient satis.; and operational, staff, and financial indicators. The 2009-2010 Criteria can help you align resources with approaches, such as Plan-Do-Check-Act cycles, a Balanced Scorecard, and Six Sigma; improve commun., productivity, and effectiveness; and achieve strategic goals. Illus.
What people are saying - Write a review
We haven't found any reviews in the usual places.
Other editions - View all
achieve action plans additional description alignment analysis approaches appropriate Areas to Address assessment Award recipients Baldrige Criteria Baldrige National Quality beta blocker Category collaborators competitive core competencies Criteria for Performance Criteria Items customer engagement data and information David Branch deployment effective ensure environment evaluation factors goals Health Care Criteria health care organizations health care outcomes health care provider health care services important innovation integration KEY MEASURES key processes key work processes Knowledge Management leadership Malcolm Baldrige National market segments marketplace MEASURES or INdICATORS ment Mercy Health System National Quality Award National Quality Program needs operations organizational learning Organizational Profile organizational sustainability partners patient and stakeholder Performance Excellence performance improvement performance measures Process Items Purpose This Item refers relationships Scoring Guidelines senior leaders service offerings Sharp HealthCare Six Sigma societal responsibilities stakeholder groups strategic challenges strategic objectives Strategic Planning suppliers term tion workforce engagement