Health Care Operations and Supply Chain Management: Operations, Planning, and Control

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John Wiley & Sons, Dec 12, 2012 - Medical - 576 pages

Health Care Operations and Supply Chain Management

This innovative text offers a thorough foundation in operations management, supply chain management,?and the strategic implementation of programs, techniques, and tools for reducing costs and improving quality in health care organizations. The authors incorporate the features and functions of Microsoft Excel where appropriate in their coverage of supply chain strategy, process design and analysis of health care operations, managing health care operations quality, and planning and controlling health care operations.

Health Care Operations and Supply Chain Management offers real-world examples to illustrate the most current concepts and techniques such as value stream mapping and Six Sigma. In addition, the authors clearly demonstrate how operations and process improvement relate to contemporary health care trends such as evidence-based medicine and pay-for-performance.

Health Care Operations and Supply Chain Management contains:

  • Leading edge concepts and techniques
  • Real-life data and actual examples from health care settings to underscore the main concepts in the text
  • Instruction in the use of Microsoft Excel for health care operations and supply side management

The book's numerous screen shots and detailed instructions guide the student through the use of Microsoft Excel's many functions and features.


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Basic Financial Ratios and Metrics
Managing Quality in a Health Care Setting
Indirect Cost Assignment
The Authors
Competitive Dimensions of Health Care
2 Key Health Care Financial Ratios
Quality Control and Improvement
Limits Three Sigma
5 Formulas for Process Capability
Malcolm Baldrige Award
Key Terms
Value Stream Mapping
Key Terms

Managerial Accounting Aspects of Health
ActivityBased Costing
4 Formulas for the Total Cost per Activity
Data and Statistical Tools for Health Care
6 ER Wait Times with Expected Wait Time
10 Excel Formulas for Box Plot
Problem Solving and DecisionMaking
Payoff Tables
DecisionMaking Criteria With Probability
Probability Distributions
Simulation in Health Care
Process Improvement and Patient Flow
Key Terms
Facility Layout
Optimizing Facility Layout and Design
Discussion Questions
Forecasting for Health Care Management
Naive Forecasting
Moving Averages
Regression as a Forecasting Technique
2 Hospital ChargeLength of Stay Data
Multiple Regression Model
Measuring Accuracy
4 Excel Formulas for Error Calculations
Measuring Forecasting Errors
5 Error Measurements for Glucose
Project Management
Planning and Control in Projects
Gantt Charts
Aggregate Planning Scheduling
Inventory Management
Economic Order Quantity
Periodic Review Systems
Balance Sheet

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About the author (2012)

John F. Kros, PhD, is a professor of marketing?and supply chain management in the College of Business at East Carolina University in Greenville, North Carolina.?He also is the coauthor of Statistics for Health Care Professionals: Working with Excel.

Evelyn C. Brown, PhD, is a professor in the Department of Engineering and Associate Dean for Research in the College of Technology and Computer Science at East Carolina University, Greenville, North Carolina.

Bibliographic information