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The Chaneine Healthcare Environment
Defmine Productivity Cost Oualitv and Outcome Measures
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Absolute Quality Weight administrators analysis benchmarking Billing Errors brainstorming brainstorming session cause and effect Centerline Chief Competitor clinical engineering department common cause variation control charts control limits customer requirements defined Deming diagnosis effect diagram emotional labor employees equipment evaluate factors fee-for-service plans Figure flowchart food temperature frequency goals graph healthcare organizations HMO example hospital hospital's implemented important increased information system input issues JCAHO Kaoru Ishikawa managed care organizations measures medication errors monitoring non-conforming Number of Patients nursing unit organization's outcome output Pareto analysis Pareto diagram performance improvement physicians PI team presented preventive maintenance problem process improvement productivity professionals proximate causes quality control quality improvement registration response root cause Root Cause Analysis scatter diagram Shewhart stable process staff subgroup surgery survey Table team members technical requirements techniques tion tomers types values variable variation