Health Fitness Management: A Comprehensive Resource for Managing and Operating Programs and Facilities

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Human Kinetics, 2008 - Business & Economics - 381 pages
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Health Fitness Management, Second Edition, provides an in-depth picture of the varied and rewarding role of the health and fitness club manager. With contributions from leading experts in the fitness industry, several new chapters, a more practical emphasis, enhanced features, and the addition of instructor resources, this second edition is the most authoritative and field-tested guide to management success.

Whether soothing disgruntled members, ensuring club safety and profitability, or motivating staff to perform at their best, health and fitness club managers require the right mix of skills and flexibility to support the success and continued growth of their clubs. Both aspiring and practicing club managers can rely on Health Fitness Managementto help them acquire and improve their management skills across all areas:

-Human resources: Understand the importance of organizational development and the payoffs of thoughtful staff recruitment, training, development, retention, and compensation.

-Sales and marketing: Discover new ways to attract and retain members and increase profitability with the right mix of products and services.

-Financial management: Learn how to read financial statements and understand and control the risks associated with running a fitness club.

-Facility maintenance: Implement systems to ensure the upkeep and safety of the facility and its equipment.

-Program evaluation: Determine the “fitness level” of the club and its programs, capitalize on strengths, and find solutions to improve weak areas.

-Industry perspective: Understand the history of health and fitness management, its present status, and future trends.
Health Fitness Management, Second Edition,has been fully updated and organized for maximum retention and easy reference. Each chapter begins with "Tales From the Trenches," a real-life example that clearly illustrates the chapter's theoretical focus. "The Bottom Line" segments sum up the key points of the chapters in an applied context so readers can see exactly how the information is applied on the job. Learning objectives, key terms, and a list of references and recommended reading round out each chapter to make the material even more comprehensive to students, and a new instructor guide and test package make the text ideal for instructors teaching a course. Practitioners will find the added bonus of many time-saving reproducible forms, including a sample membership agreement, an equipment maintenance form, and a guest registration and exercise waiver.

Written by industry experts with more than 300 combined years of experience, Health Fitness Management, Second Edition, is the fundamental resource for the management and operation of health and fitness facilities and programs. Enhanced with practical scenarios and applied knowledge, it provides a solid foundation for students preparing for a management career in the health and fitness industry and serves as an essential reference for professionals already enjoying the challenges and opportunities of club management.

 

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Contents

four
3
Scott Lewandowski
21
six Developing a Compensation Program
99
41
106
Forms of Compensation
108
Industry Pay Practices
114
eight Increasing Sales
143
Maximizing the FacetoFace Selling Process
153
Operations and Facility Management
221
61
229
thirteen Addressing Health and Safety Concerns
251
fourteen Maintaining Your Facility
287
fifteen Choosing the Right Equipment
313
sixteen Understanding Legal and Insurance Issues
333
seventeen Evaluating Your Operation
353
conclusion Looking Toward the Future
367

nine Focusing on Customer Service
171
ten Retaining Members Through Program Management
185
eleven Generating Revenue Through Profit Centers
201
about the editor
381
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About the author (2008)

Mike Bates is the owner of Refine Fitness Studio located in Windsor, Ontario. Bates has worked in a variety of positions in the fitness industry, including sales, front desk, personal training, and management. He was recognized as one of the top sales managers and for achieving one of the highest retention levels at Good Life Fitness in Canada. Bates is also a lecturer at the University of Windsor, teaching courses in sport management, human resource management, and strength and conditioning. He coordinates and teaches personal training and sports conditioning certification courses in Windsor and is a regular speaker at IHRSA, Can-Fit-Pro, and Club Industry. He was also the Managing Director of Human Kinetics Canada from 1999-2007. Bates holds a BHK and an MBA from the University of Windsor.

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