Helping People Win at Work: A Business Philosophy Called "Don't Mark My Paper, Help Me Get an A"

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FT Press, Apr 21, 2009 - Business & Economics - 212 pages

Ken Blanchard’s Leading at a Higher Level techniques are inspiring thousands of leaders to build high-performing organizations that make life better for everyone. Now, in Helping People Win at Work, Blanchard and WD-40 Company leader Garry Ridge reveal how WD-40 has used Blanchard’s techniques of Partnering for Performance with every employee--achieving levels of engagement and commitment that have fortified the bottom line.

Ridge introduces WD-40 Company’s year-round performance review system, explaining its goals, features, and the cultural changes it requires. Next, he shares his leadership point of view: what he expects of people, what they can expect of him, and where his beliefs about leadership and motivation come from. Finally, Blanchard explains why WD-40 Company’s Partnering for Performance system works so well--and how to leverage its high-value techniques in your organization. In this book, you’ll learn how to:

· Stop building failure into your mentoring of employees

· Set goals using the SMART approach: specific, motivational, attainable, relevant and trackable

· Help people move through all four stages of mastery

· Create a culture that shares knowledge and encourages nonstop learning

“I’m thrilled that the first book in our Leading at a Higher Level series is with Garry Ridge, president of WD-40 Company. For years I’ve been concerned about how people’s performance is evaluated. People are often forced into a normal distribution curve, or even worse, rank ordered. Not only does this not build trust, it also does not hold managers responsible for coaching people and helping them win. The manager’s responsibility is focused on sorting people out.

When I was a college professor, I always gave my students the final exam at the beginning of the course and spent the rest of the semester helping them answer the questions so that they could get an A. Life is all about getting As, not some stupid normal distribution curve. Garry Ridge got this, and wow! What a difference it has made in WD-40
Company’s performance.”

--Ken Blanchard

“When I first heard Ken talk about giving his final exam at the beginning of the course and then teaching students the answers so they could get an A, it blew me away. Why don’t we do that in business? So that’s exactly what I did at WD-40 Company when we set up our ‘Don’t Mark My Paper, Help Me Get an A’ performance management system. Has it made a difference? You’d better believe it. Ever since we began the system, our company’s annual sales have more than tripled, from $100 million to more than $339 million. And we’ve accomplished this feat while making the company a great place to work.”

--Garry Ridge

 

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Contents

Building the Right Culture
43
My Leadership Point of View
67
The Simple Truths About Helping People Win at Work
89
What Makes People Feel Good About Themselves
91
SIMPLE TRUTH 2 To Help People Perform Well an Effective Performance Management System Must Be Established
94
SIMPLE TRUTH 3 It All Starts with Performance Planning
97
SIMPLE TRUTH 4 The Biggest Impact on Performance Comes from DaytoDay Coaching
101
SIMPLE TRUTH 5 Trust Is Key to Effective Coaching
117
SIMPLE TRUTH 8 Deliver Reprimands with Caring Candor
129
SIMPLE TRUTH 9 Performance Reviews Should Be About Retaking the Final Exam
133
SIMPLE TRUTH 10 Developing and Sharing Your Leadership Point of View Is a Powerful Communication Tool for Your People
136
SIMPLE TRUTH 11 Servant Leadership Is the Only Way to Go
139
SIMPLE TRUTH 12 Celebrate Successes
149
Epilogue
155
The WD40 Company Goal Review Form
159
About the Authors
171

Accentuating the Positive
122
SIMPLE TRUTH 7 Redirection Helps Get Performance Back on Track
125

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About the author (2009)

Ken Blanchard has had an extraordinary impact on the day-to-day management of millions of people and companies. He is the author of several bestselling books, including the blockbuster international bestseller The One Minute ManagerŪ and the giant business bestsellers Leadership and the One Minute Manager, Raving Fans, and Gung Ho! His books have combined sales of more than 18 million copies in more than twenty-five languages. In 2005 Ken was inducted into Amazon’s Hall of Fame as one of the top twenty-five best-selling authors of all time. The College of Business at Grand Canyon University bears his name.

Ken is the chief spiritual officer of The Ken Blanchard Companies, an international management training and consulting firm. He is also coauthor of Lead Like Jesus and cofounder of Lead Like Jesus, a nonprofit organization dedicated to inspiring and equipping people to lead like Jesus.

Garry Ridge is president and chief executive officer of WD-40 Company, headquartered in San Diego, California. WD-40 Company is the maker of the ever-popular WD-40, as well as other household cleaning products. Garry has been with WD-40 since 1987 in various management positions, including executive vice president and chief operating officer and vice president of international. He has worked directly with WD-40 in 50 countries.

A native of Australia, Garry has served as national vice president of the Australian Marketing Institute and the Australian Automotive Aftermarket Association. He received his M.S. degree in executive leadership from the University of San Diego in June 2001. Garry is an adjunct professor at the University of San Diego. He teaches leadership development, talent management, and succession planning in the Master of Science in Executive Leadership program.

In March 2003 Garry was awarded Director of the Year for Enhancement of Economic Value by the Corporate Directors forum. In April 2004 he received the Arthur E. Hughes Career Achievement Award from the University of San Diego. In 2006 Garry was awarded the Ernst & Young Master Entrepreneur Award.

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