Here Today, Here Tomorrow: Transforming Your Workforce from High-turnover to High-retention

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Dearborn Financial Pub., 2001 - Business & Economics - 249 pages
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Challenging traditional attitudes about retaining workers, author and consultant Gregory P. Smith outlines the new rules for dealing with worker shortages, the high cost of turnover, a diminished work ethic, managing a diverse workforce, and the increased importance of job satisfaction. At a time when the workplace environment is critical to keeping workers, here are proven ideas for having fun, communicating, rewarding employees and building loyalty. The author provides practical solutions that will help companies: Create great attitudes for making workers more reliable. Increase motivation and creativity to keep top people from jumping ship. Develop a flexible environment to boost productivity and satisfaction. Respond to changes while making continual improvements. Generate profits through increased customer satisfaction. Save money by not having to replace workers. The author also provides specific action steps to address such problems as absenteeism, getting teams to work together, and turning performances appraisals into positive opportunities. Using comments from workers in all kinds of workplaces this guide will help managers and human resource experts be more affective in

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Contents

Chapter
1
Reasons to Stay Reasons to Go
12
Prescription for Action
18
Copyright

29 other sections not shown

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About the author (2001)

Gregory P. Smith is the founder and president of Chart Your Course International, a training and consulting firm that shows businesses how to improve productivity, develop managers, and attract, motivate, and retain workforces. A popular speaker and professional management consultant, Smith spent more than 24 years in leadership positions, including 20 years in the military. He was director of innovation and total quality management for the Army's medical and dental organization worldwide. His leadership development courses have been used by Yamaha, Ace Hardware, State Farm, and Hallmark Cards. He is a frequent contributor to such publications as "Quality Digest" and "Journal of Innovative Management" and has been featured in the "Christian Science Monitor" and the "Atlanta Journal Constitution".

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