High Performance Through Process Excellence: From Strategy to Operations

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Springer Science & Business Media, Oct 1, 2008 - Business & Economics - 178 pages
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Continuously changing customer and market requirements have become a dominating factor in today’s global business environment. Enterprises have to take smart decisions and execute fast. Innovation and agility become key success factors. Process excellence is the glue that brings everything together.

The Management of Process Excellence (MPE) has become a main enabler of High Performance. It leads to a functioning "Real-Time Enterprise". MPE links strategy with people and technology, like Service-Oriented Architectures (SOA) or Web 2.0. Knowledge assets, such as Process Reference Models, increase productivity. Emergent Processes and Inter-enterprise Collaboration are addressed specifically. MPE delivers Process Governance for large organizations as well as for small and medium enterprises.

The book addresses executives and managers as well as educators and students.

 

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Contents

Management of Process Excellence What is it and Why do you Need It?
1
11 What is a Business Process?
2
12 What is BPM?
6
13 What is MPE and What Does It Add to Business Process Management?
8
Core Component of MPE
12
15 The Bottom Line
18
References
19
Innovation An Important Goal of MPE
21
Interenterprise Business Processes Enabled by MPE
101
71 What are Interenterprise Processes and Why are They Significant?
102
72 What Does it all Mean for the Design and Implementation of Processes?
106
73 What Does it all Mean for the Execution and Controlling of Processes?
111
74 Bottom Line
113
References
114
Emergent Processes Enabled by MPE
117
81 What are Emergent Processes and Why are they Managed Differently?
118

21 What has Innovation to Do with Business Processes?
22
22 What is the Business Process of Innovation?
27
23 How Does MPE Support Innovation?
30
24 The Bottom Line
34
Information Technology Enabling Process Execution with MPE
36
The Traditional Path to Process Execution
38
New Flexibility in Process Execution
43
The Next Generation of Process Execution
47
34 Bottom Line
51
References
52
Business Process Change Management for MPE
55
41 What is Business Process Change Management?
56
42 How Do You Provide Information and Communication?
60
43 How Do You Provide Process Training?
63
44 The Bottom Line
66
Business Process Governance for MPE
68
What is it and Why Do You Need it?
70
52 How Do You Establish Business Process Governance?
76
53 What Does It Mean to Maintain Process Governance?
81
54 The Bottom Line
83
References
84
Reference Models to Empower MPE
85
61 What are Reference Models and Why Should You Use Them?
86
62 How to Obtain RMs?
89
63 How Do You Apply RMs?
96
64 The Bottom Line
98
References
99
82 How Can One Manage Emergent Processes?
121
83 What Tools Support the Management of Emergent Processes?
126
84 The Bottom Line
127
References
128
Globalization Requires MPE
129
91 Some Personal Impressions
131
92 Globalization Changes Processes
135
93 How Can MPE Help?
140
94 The Bottom Line
143
References
144
Small and Medium Enterprises Also Benefit from MPE
145
101 Definition and Characteristics of SMEs
146
102 How Do Those Characteristics Impact Business Process Management?
149
103 What Does it All Mean for MPE?
153
104 The Bottom Line
154
References
155
What has Jazz to do with MPE?
156
111 Teamwork with Continuously Changing Roles
159
112 Find the Right Degree of Freedom
161
113 Use a Common Language
162
114 Continuous Innovation
164
115 Having Fun is Important Too
165
116 The Bottom Line
166
References
167
Process Excellence is becoming Popular
169
Bibliography
173
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