Hostage at the Table: How Leaders Can Overcome Conflict, Influence Others, and Raise Performance

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John Wiley & Sons, Jan 6, 2011 - Business & Economics - 272 pages
George Kohlrieser—an international leadership professor, consultant, and veteran hostage negotiator—explains that it is only by openly facing conflict that we can truly progress through the most difficult business challenges. In this provocative book, he reveals how the proven techniques and psychological insights used in hostage negotiation can be applied successfully to any personal or business relationship. Step by step, he outlines the seven key factors that anyone can use to remove the blocks that stand in the way of resolving tough problems and shows how business leaders, in particular, can develop and access the skills they need to create trust and a positive mind-set in their companies.
 

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Contents

Are You Being Held Hostage Without Knowing It?
1
Finding Freedom Through Your Minds Eye
19
The Potential of the Bonding Cycle
37
The Strength of a Secure Base
66
The Art of Conflict Management
99
Effective Dialogue
123
The Power of Negotiation
149
Mastering Our Emotions
176
Living with a HostageFree State of Mind
204
Notes
225
Acknowledgments
235
The Author
239
Index
241
Copyright

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About the author (2011)

George Kohlrieser is an organizational and clinical psychologist. He is professor of leadership and organizational behavior at the International Institute for Management Development (IMD) and a consultant to global organizations around the world.

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