Hotel Front Office Training Manual

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Tata McGraw-Hill Education, Jan 1, 1982 - 176 pages
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Contents

Role of International Airlines in the Tourism Industry
5
Types of Hotels
12
1 Front Office Organisational Hierarchy of a Large Hotel
19
Front Office Salesmanship
20
Importance of Job Description
27
1 Discrepancy Report
32
Departments that Front Office Coordinates With
37
1 Room Key Record
40
Job Description of Night Auditor 11 1
111
The Transcript
117
QUIZ IX
118
LOBBY
119
Lobby
121
Job Description of Bell Boy
123
Job Description of Bell Captain
125
Guest ArrivalDeparture Procedure
126

2 Handling Incoming Messages
46
Information
47
Reservations
55
1 Group Meal Information Sheet
57
6 Revision or Cancellation Slip
63
1 Guest Registration Card
71
Job Description of Front Office Cashier
81
Hotel Credit
83
1 Credit Card Charge Record
85
71
88
QUIZ VII
90
Guest Folio
91
7 Cash Receipt Voucher
97
Guest Departure
102
1 Application for Payment by Personal Cheques
103
Safety Locker Management
105
QUIZ VIII
108
NIGHT AUDITOR
109
Control of Bell Boys
133
Left Luggage Procedure
135
Scanty Baggage Procedure
137
WakeCall Procedure
138
Processing Housekeeping Discrepancy
139
Other Duties of Lobby Staff
140
TELEPHONES
141
The Role of the Telephone Exchange
143
QUIZX
158
PRACTICAL SELFDEVELOPMENT PROGRAMME
159
Introduction
161
What to Observe
163
APPENDICES
167
Front Office Parlance
169
Model Discussion on Night Auditors Adjustment
173
QUIZ VI
176
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