House of Quality (QFD) in a Minute
Quality function deployment (QFD) is an effective tool to help organizations become more competitive by designing their products and services to satisfy cutomers' requirements. The manager is guided on a step-by-step process to attaining this goal. This book is precise and direct and focuses on key issues in building the House of Quality otherwise known as QFD. By reading this book, the manager understands how to solicit customer requirement information, how design requirements are matched to customer requirements, how weights are assigned, how priorities are developed, and how activities can be benchmarked. The manager also understands how to solve the critical problems that help achieve customer satisfaction. This book also guides the reader to understand how companywide quality activities are related to QFD. This link is often lacking in other presentations of QFD that often fail to show the linkage between QFD and other quality initiatives and management programs.
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History and Definition of Quality Function
Voice of the Customer
House of Quality
QFD and the Analytical Hierarchy Process
QFD and Benchmarking
QFD and Strategic Planning
QFD and Statistical Quality Control
Other editions - View all
Analytic Hierarchy Process approach assigned black belt business strategy causes of variation chapter competitive competitors concurrent engineering continuous improvement control charts control limits cost of quality cross-functional teams CTQs customer requirement items decision defects design requirements designed and produced discussed DMADV DMAIC door seal resistance easy to close energy needed ensure environmental evaluation example Figure focus focused functional teams goal House of Quality identify customer requirements importance weighting involves Kuei Madu manufacturer market share measurement needed to close non-conforming doors operations organization organizational p-chart PDCA performance priority indexes problems product design product development product or process product or service products and services proportion of non-conforming QFD chart QFD paradigm QFD team Quality Function Deployment reduce sample satisfy customer requirements satisfy the customer six sigma stakeholder teams statistical process control statistical quality control stays open Step target values technical tool Total Quality Management understand