House of Quality (QFD) in a Minute

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Chi Publishers Inc, May 1, 2006 - Business & Economics - 116 pages
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Quality function deployment (QFD) is an effective tool to help organizations become more competitive by designing their products and services to satisfy cutomers' requirements. The manager is guided on a step-by-step process to attaining this goal. This book is precise and direct and focuses on key issues in building the House of Quality otherwise known as QFD. By reading this book, the manager understands how to solicit customer requirement information, how design requirements are matched to customer requirements, how weights are assigned, how priorities are developed, and how activities can be benchmarked. The manager also understands how to solve the critical problems that help achieve customer satisfaction. This book also guides the reader to understand how companywide quality activities are related to QFD. This link is often lacking in other presentations of QFD that often fail to show the linkage between QFD and other quality initiatives and management programs.
 

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Contents

History and Definition of Quality Function
1
Voice of the Customer
9
House of Quality
19
QFD and the Analytical Hierarchy Process
28
QFD and Benchmarking
38
QFD and Strategic Planning
46
QFD and Statistical Quality Control
57
Six Sigma and QFD
70
Stakeholder vs Customer in Product Design
86
QFD and Concurrent Engineering
97
QFD Cost Control and Productivity Improvement
106
Index
115
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