How to Be A Great Coach: 24 Lessons for Turning on the Productivity of Every Employee

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McGraw Hill Professional, Dec 22, 2003 - Business & Economics - 55 pages
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These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers.

Rules, guidelines, best practices, problem-solving approaches, and more for applying effective coaching methods in the workplace

 

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Contents

Be a coach
1
Motivate them
3
Ask for their opinions
5
Admit your mistakes
7
Be accessible
9
Be a good listener
11
Ask good questions
13
Welcome complaints
15
Solve problems together
27
Deliver the bad news personally
29
Dont act out of anger
31
Avoid memo mania
33
Manage meetings
35
Train them
37
Stress the positive
39
Reward what you want
41

Coach oneonone
17
Watch your language
19
Celebrate the differences
21
Empower independent employees
23
Make the call
25
Provide positive feedback
43
Advocate for your employees
45
Just get started
47
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About the author (2003)

Marshall Cook is a professor in the Division of Continuing Studies at the University of Wisconsin-Madison. He is the author of nearly a dozen books, including Effective Coaching and Time Management.

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