How to be a Manager: A Practical Guide to Tips and Techniques

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CRC Press, Apr 15, 1991 - Business & Economics - 152 pages
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How to be a Manager: A Practical Guide to Tips and Techniques is a useful book designed to show you how to develop your managerial understanding and skills at whatever job level you presently hold. Written by an experienced top-level manager, this fast-paced guide teaches you how to excel at your current position while preparing to move into higher management responsibilities.

The book is organized so that each of the 18 chapters can be read and used for specific management tasks. However, each chapter builds on the understanding of overall management concepts so that by the end of the book, a broad array of management principles has been presented. The "what and why" of management principles is interwoven with techniques and specific examples of typical managerial problems. Recommendations for further reading are also incorporated so that this book can serve as the foundation for every professional's library of management lore. Whether ground-breaking entrepreneur or commercial manager directing 300 salesmen spread across the country, this book will show you the way to successful management.
 

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Contents

Time Banking
1
Management Techniques
11
Customer Satisfaction and Competitive Edge
19
People Development
29
Average Performers
41
Discipline
49
Presentations
55
Handling Authority
61
Dealing With Change
83
Dealing With Stagnation
93
Making Training Work
101
The Winning Edge in Negotiations
109
Strategic Future Vision
117
Integrity
125
The Ethics of Management
129
Summing it Up
135

Risk Versus Reward
71
When Things Go Wrong
77

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