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What Makes People Difficult?
Changing Difficult Behavior
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&n Exercise achieving the target angry avoid behavior I find better blame body language boss Bowen Collaborator s Perception Collaborator's Difficult Behavior Collaborator's Logical Reaction Collaborator's Perception communication modes Computer conditional appreciation messages consider Craig Monroe deal with difficult decision desirable behaviors difficult person Distractor mode Donald Bowen emotions employee ENDNOTES example feedback feel find difficult give identified in Exercise Leveler mode listen Macho message of praise mind negative nonverbal communication occur Partisan Perceptions Perception of Collaborator's Perfectionist Placater mode Pollyanna prefer problem reason responsibility Roger Fisher Ross salesman salesperson SAP's Behavior SAP's Perception SAP's Self-Perception Self-Annihilating Games simply situation SkillPath Publications specific behavior Spock Studs Terkel subordinate substantively support workers Suzette Haden Elgin talk tell there's things Tracking Positives trust trustworthy unconditionally constructive Underdog understand upset usually Wallflower what's wish that person