How to Solve Typical School Problems
This book presents interactive problem-solving situations based on the principles of Total Quality Management. Following the introductory chapter, the second chapter describes the two stages of the problem-solving process: (1) analysis of the problem and its causes, and (2) identification of a solution. Each stage is comprised of three phases--generating, scoping (or organizing), and closing (making the final decision). It also explains the book's focus on management tools. Chapters 3-5 describe case studies that illustrate how teams used the management tools to schedule a program for gifted and talented students at an elementary school; develop a school discipline policy at a high school; and select a course textbook in a business and management department at a community college. To work through the process of analyzing a problem and identifying a solution, team members used such tools as an affinity diagram to encourage creative thinking, a relations diagram to determine cause-effect relationships, and prioritization techniques to rank issues and alternatives. The second part of the book is a reference guide that explains when and how to use the management tools. (LMI)
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Affinity Diagram ASCD Ask questions associated with scheduling Brad Greene Break-Time Brainwriting Central High chart or board Clarify the ideas closing phase criteria Dave asked desired outcome discipline at Central discipline policy Eamonn ease of implementation Figure Flip Chart Brainwriting G/T students G/T too political Global Examples ground rules inconsistent discipline Information Sharing Introduction to Business issues Judy Judy Peterson kids lack of consistency look Maria Matrix Diagram Measurement Map meeting Multiple Vote need exists Negative Questioning number of programs outdated Parents participants Perception Sharing phase of problem Post-it Note prioritization technique problem analysis problem existed problem statement problem-solving process problem-solving tool progressive discipline Rank Order Record Relations Diagram responses root causes School Discipline scoping phase Silent Flip Chart solution identification solving Students take advantage suggested team agreed team leader team members team’s textbook and materials Total Quality Management tree diagram What’s write