How to Deal with Difficult People

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Thorsons, 1993 - Psychology - 160 pages
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We all have to deal with difficult people at one time or another. This excellent practical guide will help you confront verbal bullies, cope with criticism, negotiate, learn to say no, motivate others and more. Whether addressing issues in your professional or personal life, this book will be your key to dealing with these situations effectively and efficiently--Publisher's description.

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Understanding Yourself and Others
Styles of Behaviour

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Interviewing for Journalists
Sally Adams
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About the author (1993)

Ursula Markham has many year's experience in training and staff counselling. She is the author of Managing Conflict and other successful books.

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