How to Deal with Difficult People
1. What makes people difficult? -- 2. Changing difficult behahavior -- 3. Preventing difficulties -- 4. Being the solution, not the problem -- 5. Difficult modes of talk -- 6. Encouraging desirable behavior -- 7. Summing it up.
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What Makes People Difficult?
Identifying Your People Network
Identifying Difficult Behavior and Setting Goals
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achieving the target avoid behavior I find behavior you identified believe better Blaming body language boss byMarlene Caroselli Collaborator's Difficult Behavior Collaborator's Logical Reaction Collaborator's Perception communication modes Computer conditional appreciation messages consider Deal With Difficult Deborah Shouse decision desirable behaviors devising a plan difficult person difficult to handle Distractor mode Ed.D effective emotions employee example feedback feel find difficult frame identified in Exercise Leveler mode listen Mark Towers message of praise mind negative nonverbal communication occur OVERCOMING SAGs Pam Grout partisan perceptions Perception of Collaborator's Perfectionist Person A behavior Placater mode Pollyanna prefer problem reason relationship issues responsibility Ross SAP's Behavior SAP's Perception SAP's Self-Perception set a target simply situation Situation—Target—Plan Softy someone specific behavior Spock substantive support workers talk tell there's things Tracking Positives trust trustworthy unconditionally constructive Underdog understand upset usually Wallflower what's win/win wish that person