How to develop business information systems for end users
A diagnosis of problems organizations commonly face when delivering computer and information services, followed by prescriptions for solutions. Demonstrates how to address the needs of users, how to develop ways to apply user objectives, and how to account for expenses and user productivity. Shows how users can ensure that their business information system (BIS) is focused on the right business goals and explains how to establish the business value of a proposed information system investment. Details practical steps on organizing data to serve business objectives, measuring the contribution of the BIS to end user productivity and BIS efficiency, and developing a step-by-step plan for creating a BIS oriented to end users.
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PUTTING END USER SYSTEMS TO WORK
ORGANIZING BUSINESS INFORMATION
CHARTING A COURSE FOR THE FUTURE
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