How to disagree without being disagreeable: getting your point across with the gentle art of verbal self-defense

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J. Wiley, Apr 8, 1997 - Business & Economics - 190 pages
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As bestselling author Suzette Haden Elgin proves, you don't have to live your life on red alert. With her Gentle Art of Verbal Self-Defense techniques, you'll be able to respond clearly to hostile comments from others--or deliver necessary negative messages of your own--without sacrificing your dignity or principles. You'll learn to:
* Keep domestic disagreements from escalating
* Deliver criticism to coworkers, employers, or employees
* Handle aggressive, negative comments about race, politics, or religion
* Provide discipline without increasing hostility
* Use language that reduces tension and creates rapport in every situation

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User Review  - Aerow - LibraryThing

A great book I read years ago and then forgot all about. In fact, since then, I've even learned how to AGREE in a disagreeable manner. Read full review

Contents

PART
39
METAPHORS
75
PART THREE
93
USING
111
MANAGING THE VERBAL
135
REDUCING TENSION INCREASING RAPPORT
151
References Bibliography
171
Index
183
Copyright

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About the author (1997)

Suzette Haden Elgin, Ph.D., is the founder of the Ozark Center for Language Studies, near Huntsville, Arkansas. She is nationally recognized for her seminars and public speaking and is the author of ten books on the Gentle Art of Verbal Self-Defense, including Genderspeak, You Can't Say That to Me!, The Gentle Art of Communicating with Kids and Try to Feel It My Way (all published by Wiley)

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