How to Eat an Elephant
The enormous challenge of implementing Total Quality Management -- the continuous improvement of all aspects of an organisation -- has been likened in scale to the task of eating an elephant. It cannot be done with one bite, but requires the elephant to be divided into digestible slices. So too with Total Quality Management: implementing improvement in any organisation requires a step-by-step (or slice-by-slice) approach. This easy to read, practical and entertaining book details some 96 topics, or 'slices', essential for the successful introduction and maintenance of Total Quality Management and a Total Quality Culture in any organisation. READERSHIP: Students and organisations practising or introducing total quality management.
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An Introduction to Elephant Eating
Types of Quality Process
Quality Process Definitions
61 other sections not shown
achieve activities better commitment communication companies conformance Control Chart Corrective Action Team Cost of Quality Critical Success Factors CSF Projects customer expectations customer satisfaction defects defined diagram effective employees errors external customers Facilitators Failure Fishbone Functional Analysis Gantt Chart goals Gurus happen histogram identify implementation input inspection internal involved Ishikawa Diagram Just-in-Time Kaoru Ishikawa leader leadership measure meeting ment method mistakes Nominal Group Technique operate organisation output Pareto Pareto Principle Partnership Sourcing performance person Poka-Yoke practise Prevention Process Analysis product or service project team QST's Quality Award Quality Circles quality control Quality Costs quality improvement process Quality Improvement Project Quality Policy quality process Quality Steering Team requirements Shigeo Shingo specific Statistical Process Control supplier things tion tools of quality top managers Total Quality Management TQM process Vision Statement wrong