What people are saying - Write a review
We haven't found any reviews in the usual places.
Types of Conflict 11
Identifying Conflict Stages 21
8 other sections not shown
ability acceptance actions addressed Aggressive alternatives anger angry customers anxiety attitude avoiding style become behavior big picture blame body language Broken Record Technique cause communication completed this chapter compromise concern conflict escalates conflict management style conflicting parties cooperation coping strategies creative deal decision defuse deliberate discussion dominating style emotional reflexology employee event feelings flict focus goals handle conflict higher stages hostile ical identify important individual Intentions Attitudes internal conflict Interpersonal interrupt intervention team interviewer involved levels of conflict Listening look lower stages management skills ment Misconception motivation move negative language negotiation obliging style once options passive manager passive style person perspective posi position problem questions reaction Reflections Reframing relationship resolution response self-esteem shared side situation solutions someone stage three conflict stage two conflict stages of conflict statement Step things thinking tion team values viduals